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Technical Support Engineer

Chennai, India
Chennai Chennai Chennai Chennai
negotiable / month

JOB DETAIL

Company Profile

At Inlogic we go beyond just providing solutions. We work with our clients through technology and business changes that shape their competitive advantage. Inlogic delivers high quality, reliable and cost-effective IT services to clients around the world.


Job Description

  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve the issues.
  • Provide problem analysis and resolve client issues with the aid of available help desk tools.
  • Ensure accurate call comments are entered and appropriate information is provided in escalated calls.
  • Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion.
  • Collaborate with team members on knowledge transfer, support policies, procedures and standards.
  • Working knowledge of MS product suite, particularly within a customer services or help desk environment.
  • Logical thinker.
  • Good analytical and problem-solving skills.
  • Excellent in oral and written communication.
  • Fresher also can apply.

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Chennai Chennai Chennai Chennai

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